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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / could not send the ema...
Small and medium business | Business Central, N...
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could not send the email, because the user is delegated or external.

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Posted on by LS-29041148-0 199
Hi All, please assist our user is an external accountant is it normal for them not be able to send emails of invoices from BC.
 
 
/could not send the email, because the user is delegated or external./
 
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    Yi Yong Profile Picture
    Yi Yong 2,596 Super User 2025 Season 2 on at
    Hello,
     
    External Accountant is not allowed to.
     
    External users, such as delegated admins and external accountants, cannot use these extensions to send email messages from Business Central.
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    Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,396 Most Valuable Professional on at
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    Judy Profile Picture
    Judy Microsoft Employee on at
    Hi, as mentioned, that is by design. If you have suggested improvements and some wanted functions, you could send the feedback into the idea forum, add a new idea or vote for existing ideas.
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 8,202 Super User 2025 Season 2 on at
    previous response is correct. BC doesn't allow user with certain types of licenses to send emails from BC. Unfortunately, those include delegated admin (usually consultants/support team from the partners) and external accountants. I don't believe guest users could send out email as well. If you view the user card, their email is not the regular work email but with symbols like # and so forth.
     
    Jun Wang

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