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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / could not send the ema...
Small and medium business | Business Central, N...
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could not send the email, because the user is delegated or external.

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Posted on by LS-29041148-0 54
Hi All, please assist our user is an external accountant is it normal for them not be able to send emails of invoices from BC.
 
 
/could not send the email, because the user is delegated or external./
 
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,761 Super User 2025 Season 1 on at
    could not send the email, because the user is delegated or external.
    previous response is correct. BC doesn't allow user with certain types of licenses to send emails from BC. Unfortunately, those include delegated admin (usually consultants/support team from the partners) and external accountants. I don't believe guest users could send out email as well. If you view the user card, their email is not the regular work email but with symbols like # and so forth.
     
    Jun Wang
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    Judy Profile Picture
    Judy Microsoft Employee on at
    could not send the email, because the user is delegated or external.
    Hi, as mentioned, that is by design. If you have suggested improvements and some wanted functions, you could send the feedback into the idea forum, add a new idea or vote for existing ideas.
  • Suggested answer
    Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 19,644 Most Valuable Professional on at
    could not send the email, because the user is delegated or external.
  • Suggested answer
    Yi Yong Profile Picture
    Yi Yong 2,095 Super User 2025 Season 1 on at
    could not send the email, because the user is delegated or external.
    Hello,
     
    External Accountant is not allowed to.
     
    External users, such as delegated admins and external accountants, cannot use these extensions to send email messages from Business Central.

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