Skip to main content

Notifications

Business Central forum
Suggested answer

could not send the email, because the user is delegated or external.

Posted on by 42
Hi All, please assist our user is an external accountant is it normal for them not be able to send emails of invoices from BC.
 
 
/could not send the email, because the user is delegated or external./
 
Categories:
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 4,171 Super User on at
    could not send the email, because the user is delegated or external.
    previous response is correct. BC doesn't allow user with certain types of licenses to send emails from BC. Unfortunately, those include delegated admin (usually consultants/support team from the partners) and external accountants. I don't believe guest users could send out email as well. If you view the user card, their email is not the regular work email but with symbols like # and so forth.
     
    Jun Wang
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    could not send the email, because the user is delegated or external.
    Hi, as mentioned, that is by design. If you have suggested improvements and some wanted functions, you could send the feedback into the idea forum, add a new idea or vote for existing ideas.
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 3,288 Super User on at
    could not send the email, because the user is delegated or external.
  • Suggested answer
    Yi Yong Profile Picture
    Yi Yong 204 on at
    could not send the email, because the user is delegated or external.
    Hello,
     
    External Accountant is not allowed to.
     
    External users, such as delegated admins and external accountants, cannot use these extensions to send email messages from Business Central.

Helpful resources

Quick Links

Contextual content recommendations & SharePoint Q&A

Instantly access relevant sales materials…

Beyond the DRA Cloud Label Printing

Explore cloud-based label printing within Dynamics 365…

HR Infrastructure Customer merge

Important considerations for HR Customer migrations…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,418 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 223,760 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,142

Featured topics

Product updates

Dynamics 365 release plans