How do I apply a check written in AP to a credit balance in AR?

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Posted on by Lynette Trick

An accounts receivable customer has a credit balance on their account. They have requested a check. We do NOT have the "module"/application to actually create refund checks (tools/setup/sales/refund checks). How do I apply this "refund" check so the accounts receivable information will be zero?

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Hi Lynette,

Thanks for the question. There is a KB article that has the steps on how to do a refund check where you do not use the Refund Checks module. The article is published here:

mbs2.microsoft.com/.../KBDisplay.aspx

Have a look at this article as it should sort this issue out for you. Please note that though this is published for GP8 it would still work in the current versions of GP.

Regards

Rob

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