Dynamics Community Forum Thread Details

Sales Order Approval not working correctly

I'm troubleshooting a Sales Order Approval Workflow that doesn't seem to be working correctly. I have three users set up in the Approval User Setup list - A, B, C.

Scenario 1: B is the only person in the Workflow User Group, A creates a Sales Order

A can't release Sales Order and must Request Approval. B gets Approval Request and is able to Approve. A now has a released Sales Order.

Scenario 2: B and C are in Workflow User Group; both have the same sequence number. A creates a Sales Order.

A can't release Sales Order and must Request Approval. B and C both get Approval Request and have the Approve button on the document. B approves document, but it is still showing a status of Pending Approval (waiting for C to Approve). Only when both Approvers approve the document does it become Released.

Scenario 3: B and C are both in the Workflow User Group; B has a lower sequence number. A creates a Sales Order.

A can't release Sales Order and must Request Approval. B does not have the Approve button on the document and can't approve.

Scenario 4: B and C are in the Workflow User Group; B has a higher sequence number. A creates a Sales Order.

A can't release Sales Order and must Request Approval. B has the Approve button on the document, but after approving document still shows status of Pending Approval.

There appears to be something broken in the logic or I'm missing a setting. If both approvers have the same sequence number shouldn't either be able to approve? Right now, it's requiring both to approve.

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