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Sales Order Approval not working correctly

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I'm troubleshooting a Sales Order Approval Workflow that doesn't seem to be working correctly.  I have three users set up in the Approval User Setup list - A, B, C. 
 
Scenario 1: B is the only person in the Workflow User Group, A creates a Sales Order
 
A can't release Sales Order and must Request Approval.  B gets Approval Request and is able to Approve.  A now has a released Sales Order.
 
Scenario 2: B and C are in Workflow User Group; both have the same sequence number.  A creates a Sales Order.
 
A can't release Sales Order and must Request Approval.  B and C both get Approval Request and have the Approve button on the document.  B approves document, but it is still showing a status of Pending Approval (waiting for C to Approve).  Only when both Approvers approve the document does it become Released.
 
Scenario 3: B and C are both in the Workflow User Group; B has a lower sequence number. A creates a Sales Order.
 
A can't release Sales Order and must Request Approval.  B does not have the Approve button on the document and can't approve. 
 
Scenario 4: B and C are in the Workflow User Group; B has a higher sequence number.  A creates a Sales Order.
 
A can't release Sales Order and must Request Approval.  B has the Approve button on the document, but after approving document still shows status of Pending Approval.
 
There appears to be something broken in the logic or I'm missing a setting.  If both approvers have the same sequence number shouldn't either be able to approve? Right now, it's requiring both to approve.
 
 
  • Verified answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,194 Super User 2024 Season 2 on at
    Sales Order Approval not working correctly

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