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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SLA not working after ...
Microsoft Dynamics CRM (Archived)

SLA not working after deploying to stage CRM.....Is that a MS bug?

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Posted on by chakkay 594

Hi World,

In Dev CRM, we have developed one SLA for our case module with 6 SLA items in it. It works fine in dev. The moment we deployed the SLA to stage, it stopped working. I have checked the system jobs as well as background processes running while a case is created, but I don’t see any SLA related workflow getting triggered. 

Moreover, we deactivated the sla, created another new very simple sla- activated it and also set it as default. But still sla is not getting triggerd. Nor can I see any background sla processes running or getting triggered. I guess the sla feature is not working in stage CRM as intended. Is this a MS bug? Screenshots attached

0284.3.PNG0724.6.PNG

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  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi ,

    Remove business hour from SLA  and try to check once .

  • chakkay Profile Picture
    chakkay 594 on at

    Hi,

    I tried removing business hours from SLA but still my SLA is not getting triggered. This is really frustrating as i have written a simple condition on SLA but still it is not getting triggered.

  • Verified answer
    chakkay Profile Picture
    chakkay 594 on at

    I am embarrassed to say that its silly mistake. Someone disabled the SLA in stage CRM. Just navigated to settings -> administration -> system setting -> enable sla.

    It worked like a charm!

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