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Report Inbox not saving PDF's with extension in NAV 2016

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Posted on by lrnr15

Hello,

NAV 2016. I have a large amount of reports that I have scheduled to run from the job queue on the first of each month. The user that processes these reports must save them from her Report Inbox to a network drive. The issue she is having is that when she clicks on the report in her inbox to save it, the .pdf extension is not showing up. This is forcing her to type .pdf for each report that she saves. There are over 100 reports. This is very time consuming for her. The .pdf extension disappeared when she received a new laptop with windows 10 installed. The reports saved with the .pdf extension with her old windows 7 pc. Any help would be greatly appreciated!

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lrnr15 5 on at

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RE: Report Inbox not saving PDF's with extension in NAV 2016

I figured it out. The user had her 'Hide extensions for known file types' checked in her Folder and Search options on the View tab of her File Explorer. I unchecked it and the .pdf is now showing when she saves her reports.
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Suresh Kulla 43,745 on at

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RE: Report Inbox not saving PDF's with extension in NAV 2016

What options they have selected when you scheduled, PDF or Print? Is excel working fine?
lrnr15 5 on at

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RE: Report Inbox not saving PDF's with extension in NAV 2016

I just figured it out. The user had her Hide extensions for known file types checked in her Folder and Search options on the View tab. I unchecked it and the .pdf is now showing when she saves her reports.
lrnr15 5 on at

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RE: Report Inbox not saving PDF's with extension in NAV 2016

Thanks for the response! I checked the users Default Apps. They are the same as mine. Adobe Reader is set for .pdf. I uninstalled her reader and reinstalled it, but that did not work. :(
Suresh Kulla 43,745 on at

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RE: Report Inbox not saving PDF's with extension in NAV 2016

Check the default apps in windows and make sure pdf is associated with a proper application since it is happening only for that user it has to do settings on the machine.