web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Removed user is preven...
Small and medium business | Business Central, N...
Suggested Answer

Removed user is preventing emails

(0) ShareShare
ReportReport
Posted on by Seif naguib 90

Hi Team,

So we have some posted invoices that were processed by prior employees  in this case. 

he was removed from our users list -

but he was. Seems removing him has stuffed up our processes such as sending email.

For instance in the below we show how we are trying a posted sales invoice such as: SI03480 and SI03361. So…

 

Trying to send an email for a posted invoice…

pastedimage1664488094408v1.png

pastedimage1664488126076v2.png

JL relates to an employee that is no longer with us.  Surprisingly Juan Laucha has also been removed from the User list (not by me)

 

So…

  1. How do we fix?
  2. How do we find any others that exist?
  3. Or do we say just add Juan back in as a user?
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,105 Moderator on at

    You do not have to add the Juan back as a user. You just need to add the record back to the sales/purchase person table.

    That should solve your problem.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,329 Super User 2025 Season 2 on at

    Hi, From your error message, it seems that adding Sales Person should solve the problem.

    For example,

    pastedimage1664501597799v1.png

    pastedimage1664501612726v2.png

    pastedimage1664501628767v3.png

    Hope this helps as well.

    Thanks.

    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 3,143

#2
Jainam M. Kothari Profile Picture

Jainam M. Kothari 1,694 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 1,067 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans