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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Removed user is preven...
Small and medium business | Business Central, N...
Suggested Answer

Removed user is preventing emails

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Posted on by Seif naguib 90

Hi Team,

So we have some posted invoices that were processed by prior employees  in this case. 

he was removed from our users list -

but he was. Seems removing him has stuffed up our processes such as sending email.

For instance in the below we show how we are trying a posted sales invoice such as: SI03480 and SI03361. So…

 

Trying to send an email for a posted invoice…

pastedimage1664488094408v1.png

pastedimage1664488126076v2.png

JL relates to an employee that is no longer with us.  Surprisingly Juan Laucha has also been removed from the User list (not by me)

 

So…

  1. How do we fix?
  2. How do we find any others that exist?
  3. Or do we say just add Juan back in as a user?
Categories:
Dynamics 365 Business Central
  • Suggested answer
    IB-29041624-0 Profile Picture
    IB-29041624-0 1,191 Moderator on at

    You do not have to add the Juan back as a user. You just need to add the record back to the sales/purchase person table.

    That should solve your problem.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,292 Super User 2026 Season 2 on at

    Hi, From your error message, it seems that adding Sales Person should solve the problem.

    For example,

    pastedimage1664501597799v1.png

    pastedimage1664501612726v2.png

    pastedimage1664501628767v3.png

    Hope this helps as well.

    Thanks.

    ZHU

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