Hi, I posted a invoice for a new contract in December and posted a 2nd invoice this month, but only one invoice is showing up in payment application. The customer balance reflects both invoices and the correct amount but only the 2nd invoice is listed. Both invoices also shows up on the aging report. This is the first time this occur and I don't know where to begin.
Any assistance will be greatly appreciated.
Thanks,
Ken
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Thank you so much, Rick! I was able to resolved this issue by following your instructions exactly.
Thanks again,
Ken
Ken,
The most likely cause for this is that the second invoice has already been selected for a payment application in an unreleased batch. The system will not let you select it again in a new batch because that could result in a double application should both the new batch and the other batch end up being released.
So, the first thing to do is to open the payment application screen, press F3 on the batch number field and scroll through the batches looking for a batch that has either an H or B status. If you find one, select that batch and see if that invoice is addressed in that batch. Note: that other batch may only be apply a portion of the invoice amount but that still stops that invoice from showing on a new payment application batch.
If you do find the issue doing this, come back to the forum and I will show you another way to see the true status of that invoice. In order to do that you either have to be on SL 2011 or later or have access to the SQL Server Management tool.
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