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ReportTransactions have been voided in the creditor and the GL but the voids do not appear in the cashbook. Why would this happen and how do we fix it?
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Transactions have been voided in the creditor and the GL but the voids do not appear in the cashbook. Why would this happen and how do we fix it?
*This post is locked for comments
Any update on the resolution? This is a post that is getting a large number of views so we would like to get a confirmed resolution.
Hi Leslie, do you know of a 'do's and don'ts of voiding transactions' documentation/advice anywhere for GP?
I've only just started using GP, but I believe my new colleagues may well not be understanding the varying procedures as they tend to have quite a few voiding errors and can't understand why. I've been looking online but it's a minefield out there!...just a thought.
Hi,
The Misc charge transaction type? Are you saying that your method of 'voiding' the transaction was to enter an offsetting transaction using the Misc charge transaction type? You mentioned that you pointed the GL distribution to the cash account, doing that will not update the checkbook.
What steps did you follow to 'void' the transaction?
Kind regards,
Leslie
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