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I am looking to change the config of our dunning letters. Currently the out-of-the-box letter shows basically a statement balance of the overdue invoices.
Is there a way to have the letter create by bucket? Like the first letter is for all invoices 30 days overdue, the next 31-60 days overdue? Right now it shows all invoices overdue.
Thanks in advanced!
Hi mgeak,
There are various settings related to the dunning letters. For the reminders, you can set the days per level. When creating the dunning letters, there is an option to select transactions for letter 1, letter 2, all or a total. What setting did you use on the dialog?
Hey Andre,
Thanks for the reply, are you referring to the 'days' column in the collection letter sequence page? If I put 30 for the first collection letter, then on the first letters generated it will only contain invoices overdue from 1-30 days?
If you put 30, then it will only send the dunning letter if the invoice is 30 days overdue. When the second dunning letter also has 30, there will be a summary of invoices due between 30 and 59 days.
If you want to send an invoice directly when it is due, then you can setup the days with value 1 for the first dunning letter and 30 for the second.
Thank you!
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