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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Send List of Open Case...
Microsoft Dynamics CRM (Archived)

Send List of Open Case with SendEmailRequest

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Posted on by Community Member

Using SendEmailRequest, i wanna send List of Open Cases with the following detail:

7357.1.png

I already retrieve opty records using queryexpression. How to make email description like above ?
 Email email = new Email
 {
  To = new ActivityParty[] { toParty },
  From = new ActivityParty[] { fromParty },
  Subject = "Send Email",
  Description = " ",
  DirectionCode = true
  };

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  • Verified answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,078 on at

    Hi Fikri,

    You could retrieve the open cases using query expression. Let OpenCasesCollection be the Entity collection.

    You could write the code below.

                string description = string.Empty;
            if (OpenCasesCollection.Entities.Count != 0)
            {
                description += "<span>You have open cases in your team.<br/><br/>" + "Number of open cases : " + OpenCasesCollection.Entities.Count + "<br/><br/>" + "Details:" + "<br/><br/>";
                foreach (Entity caseRecord in OpenCasesCollection.Entities)
                {
                    description += caseRecord["ticketnumber"].ToString() + "<br/><br/>" + caseRecord["title"] + "<br/><br/>< br/>< br/>";
                }
                description += "</span>";
                Email email = new Email
                {
                    To = new ActivityParty[] { toParty },
                    From = new ActivityParty[] { fromParty },
                    Subject = "Send Email",
                    Description = description,
                    DirectionCode = true
                };
            }

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at

    Hii, sorry for late response, i have tried your code above, and its works. Thanks

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