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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365 UCI Looku...
Microsoft Dynamics 365 | Integration, Dataverse...
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Dynamics 365 UCI Lookup Fields displayed as a large icon/card

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Posted on by Ross Ben 30

Dynamics 365 on premises UCI only

9.0.15.9

1.3.163-200225

In only one of my environments lookup fields of two specific entities are being displayed as large icons or cards when displayed on any form.

lookup-3.PNGlookup-1.PNGlookup-2.PNG

when i click on the magnifying glass the lookups are displayed normally for a split second before turning into large boxes

s.PNG7558.Capture.PNG

Is this some sort of customization im not aware of?

I have the same question (0)
  • Verified answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Hello Ross Ben,

    I haven't seen this issue in the past, but Unified Interface on Dynamics 365 Customer Engagement v9.0 on-premise is very limited and it has a lot of parity gaps or even issues that have been fixed online.

    I'm curious as to why you would want to deploy it on-premise and not use the web client instead?

    It's important that to consider that the web client on Dynamics 365 Customer Engagement on-premise is NOT deprecated.
    This is specifically called out here:
    https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/faqs-transition-unified-interface#how-does-this-move-impact-on-premises-customer-and-what-will-happen-when-the-web-client-is-deprecated-do-web-client-forms-become-unsupported 
    So the web client will still be supported for them, as long as their on-premise version is supported.
    Support lifecycle for every product is detailed here: https://support.microsoft.com/en-us/lifecycle/search

    Regarding this specific issue, I advise that you check with support:
    https://mbs.microsoft.com/customersource/global/CRM/support/support-lifecycle/CRMSupport

    Henry

  • Ross Ben Profile Picture
    Ross Ben 30 on at

    Thank you for the response.

    We figured out the problem, the content of the web resource associated with the icon was replaced by an image larger than the 16x16 requirement.

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