Dynamics Community Forum Thread Details

dynamics 365 online - resolve incident action dont trigger status change event

hey all,

I came across a behavior I do not understand and maybe you can help me understand.

I have a real time workflow (firing on custom filed changed lets call him FIELD A ) that does only one action and it is "incidentresolve" ,
i have another real time workflow that fires on status change lets assume for the question that the only thing he does is to throw an error (terminate the proccess with canceled reason),

so far its very simple.

i have a ribbon button that update FIELD A ,

now in the homepage view when the button is clicked i update FIELD A on the selected record using the new web api with "PATCH" request in js ,

the first workflow with the resolve incident get fired , and that cause the second workflow to get fired and the resolve incident action got failed as expected (because of the second WF that terminate the process) so far its good,

now in the incident form when i click on the button i update the FIELD A with a regular attribute set value in js.

the first WF get fired but the second WF not , and because of that the resolve succeed . why the second WF not fired from the form?

or in other simple words why the "incident resolve" action not causing status change event from form in contrast to homepage?

I hope I have succeeded in explaining what I mean.

thank you.

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