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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sales Hub app not show...
Customer experience | Sales, Customer Insights,...
Answered

Sales Hub app not showing in Office.com portal

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Posted on by TD2022 25

Hi everyone,

I already contacted the Power Apps support as well as the Microsoft 365 support. But at the moment nobody seems to be able to fix my issue.

I just did set up Dynamics Sales Enterprise. I do have access to Sales Hub but the app icon is not visible on the Office Portal.

Does anybody have a solution to this problem?

Sidenote: When setting up Dynamics Sales Enterprise, I had to create a new environment besides the default one. Also I had to select "Europe" instead of "Germany" which is my Standard region. Is this maybe an issue? Also when opening a support ticket within Power Platform Admin Center I can not select Dynamics 365 Sales as the product I need support for.

Thanks in advance

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi TD2022,

    You have access to Sales Hub but the app icon is not visible on the Office Portal because of new filtering rules for Office app list.

    For the above new policy, Microsoft provides the guidance in the Message center: “For Dynamics 365 apps and Power Apps app, if a user cannot find an app they are looking for will need to first launch it in the browser via its Uniform Resource Identifier(URL).”

    Please click this link for more details: https://forwardforever.com/where-can-i-see-a-list-of-my-power-apps/

  • Verified answer
    TD2022 Profile Picture
    TD2022 25 on at

    Hi Steve,

    thanks for your help. I was actually able to make the Sales Hub visible together with the other Power Apps by refreshing the apps through that link: make.preview.powerapps.com/RefreshApps

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