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Customer experience | Sales, Customer Insights,...

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Basing a Customer Journey on the results of a Customer Voice survey

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Posted on by NickyB

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I am sending an email which includes a link to a Customer Voice survey.

The survey asks 4 questions - each one, if answered "Yes", would result in a separate action.

At the moment, I can only figure out how to take action for 1 question with a positive answer.
If the 1st answer is negative, then I can go to the next question:

I can't figure out how to take action if more than one question is answered with "Yes".

Any guidance is much appreciated!

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Nya 29,060 on at

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Hi,

The element added into an email cannot be used as a condition consecutively in a customer journey.

It is recommended to create several dynamic segments based on the responses from different contacts and set the segments as the audiences of several swim lanes in a customer journey. Each swim lane can be set with the separate actions.

To know about how to create the segments, please refer to:

Add surveys to your Dynamics 365 Marketing campaigns (Dynamics 365 Marketing) | Microsoft Docs

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