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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How much time out work...
Microsoft Dynamics CRM (Archived)

How much time out workflows can Dynamics 365 Online can bear at a time on case (incident) entity ?

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Posted on by Community Member

Our case(incident) volume per day is about 100,000.
There are 3 timeout workflows on each case i-e 300,000 timeout workflows per day approximately, which will remains active about 8 to 24 hours (This time can vary due to weekends and public holidays defined on custom defined schedule).
What would be the impact of timeout workflows on system.
Does Dynamics CRM 365 online have capacity to bear this load?

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  • Suggested answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    social.technet.microsoft.com/.../37177.dynamics-365-online-limitations.aspx

    There are all your online limitations.  Note there is no hard limit for workflows.  Generally speaking, if you have enough CRM users to handle 100,000 cases, you're going to have the resources allocated to you for that volume of use.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    A quick solution without thinking scalability will often hit into this kind of issue, either performance or capacity.

    What is the root cause and reason to have such huge amount of waiting workflow? Can't it be triggered immediately?

    >Try implementing workflow scheduler to solve the resource constraint

    >Try to move those heavy duties outside the CRM box to some application box that is designed to handle this load

  • Community Member Profile Picture
    Community Member on at

    Thaks Wayne & Melvin.

    Actually we are developing system for telecom sector.

    Their volume of case data per day is too big and we are analysing closely that without compromising performance if Dynamics can hold up.

    We are also looking into alternates as Melvin suggested, but its upto customer for whom we are developing the solution.

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