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2Scenario: you have integrated two mailboxes as queues to track email to d365 and an email is sent to the same two queues which results in a single email generated in dynamics.
This is expected behaviour from the product, however there is often a request to see two emails generated in d365.
In this case you could do something like create cases from the single email rather than just using the email to manage the enquiry, or create customization to duplicate the email for the other queue.
Is anyone able to share any experience of why e.g. creating a process to duplicate the email is a bad idea or causes more problems?
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