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Issue with wrong information put into Contact field in Order forms

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Posted on by MM-28061257-0

Hi,
Since the update to BC version 23.5 our client has received problems with the Contact field on their Sales Orders, as it doesn't show the name of the contact. It instead shows the Company name where the contact is employed.
The Contact No. field on the Sales Order is correct, it takes the ID that is specified as the Contact Code on the Customer Card.
However the Contact field shows the Company Name instead of the Name of the contact.
This problem only appears in the clients Production environment, as the Sandbox environment functions as intended.
From what we can tell there are no ISV apps used for this purpose in the clients BC.
We also tried to update to BC version 24.1 to see if it could be resolved with an update
Is there something we are missing when we are troubleshootning the issue?
Thanks in advance!

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Dynamics 365 Business Central

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Valentin Castravet 26,817 Super User 2025 Season 1 on at

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Issue with wrong information put into Contact field in Order forms

He mentioned there are no add-ons.

MM-28061257-0 - can you post some screenshots of your issue? Like Yun Zhu mentioned, it works for me as well.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/
Jun Wang 7,633 Super User 2025 Season 1 on at

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Issue with wrong information put into Contact field in Order forms

is there any customization or addon related to your case?
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YUN ZHU 79,278 Super User 2025 Season 1 on at

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Issue with wrong information put into Contact field in Order forms

That's weird, I tested it again and it still works fine.

My test version: Version: W1 24.2 (Platform 24.0.21271.0 + Application 24.2.20227.20460)

Hopefully other experts can give you better advice.

Thanks.

ZHU
MM-28061257-0 8 on at

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Issue with wrong information put into Contact field in Order forms

Sorry, the issue is still there.

Tried to update to version 24.2 during the weekend and asked the user that reported the issue to try again.

The issue is still the same.

We don't have the issue in the sandbox, only in the Production.

Someone that has seen this issue before?

Thanks in advance!
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YUN ZHU 79,278 Super User 2025 Season 1 on at

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Issue with wrong information put into Contact field in Order forms

I did a quick test in BC24.2 and it seems to be ok.

Contacts:

Hope this helps.

Thanks.

ZHU