Customer experience | Sales, Customer Insights,...

Customer Unable to log in in 365

(0) Share

Report

Posted on by CFIA2016

Hi ,

I have a client that cannot sign in. We created an account for him, the email is correct because when we tried to create a new account for him, it says the email is already in use in the system. We cleared browser, used different browsers but it is still not allowing him to log in.

Any that can help me resolve this issue?

Thank you,

Amadomo

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Bipin D365 28,983 Moderator on at

Like (0)

Report

RE: Customer Unable to log in in 365

Hi,

What is error user is facing while logging in?

Have you assigned proper security role to the user?

Please mark my answer verified if i were helpful

Was this reply helpful? Yes No
CFIA2016 20 on at

Like (0)

Report

RE: Customer Unable to log in in 365

Yes proper security role is assigned. The error says: your username or password is incorrect. The password was reset but still not working.

Was this reply helpful? Yes No
Ana Pereira on at

Like (0)

Report

RE: Customer Unable to log in in 365

if you go the the Powerplatform admin center , select the environment then go to settings/Users

add user

this will force the user to sync,

make sure user is providing the correct credential to access the environment after,

if does not work I will suggest you to raise a support ticket with MS,

Was this reply helpful? Yes No