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Email hyperlinks do not work on email received by client but work on designer and email tests

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Posted on by Catermina

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Dear Community,

I need your help. We have recently sent an email campaign ( thru customer journey) to one of our subscription lists.

But we received clients emails saying that the hyperlinks are not working and they show a very odd and weird "redirect" link (which I assume is the email button/link tracking link?)

How can it be possible that on our side and our email tests, the hyperlinks works perfectly, but many of our contacts receiving the email claim the opposite?

Thank you !

Cate

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Nya 29,060 on at

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Hi, Cate

Since your description is a bit sketchy, and I cannot reproduce your problem.

Do the hyperlinks which you send in your emails need to login or be opened in a specific network environment? So they work fine on your side.

It would be nice to provide some prompts or screenshots when a redirect occurs.

Looking forward to your reply.

Best Regards,

Nya

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Aga M on at

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Hi Catermina,

Could you please create a Support Ticket?

Our team will investigate the issue.

Thank you,

Aga

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