Dynamics GP v2016 email SOP documents

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Posted on by Community Member Microsoft Employee

Client has enabled email settings with a MAPI compliant service.

the word templates are assigned to the company and the customer email addresses have been entered and saved.

The email display on the customer master does not maintain the enable check box; the SOP blank invoice and SOP blank order are assigned to generate as PDF formats.

This issue is SOP batch email is not generating invoice emails. The customer can email individual invoices by re-entering the email address on each customer document

they have manually entered all bill to email addresses multiple times to confirm but still unable to email the batch of enabled documents. As indicated they have also check marked the enable box on the customer master and it continues to 'disappear'

any assistance is appreciated

(v2016 is not an option to select on the version filter list)

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Community Member Microsoft Employee on at

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RE: Dynamics GP v2016 email SOP documents

The email settings are enabled and the SOP blank invoice is enabled. they are able to email individual invoices, but not the entire batch. they need to email the entire batch
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Mick Egan 3,557 on at

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RE: Dynamics GP v2016 email SOP documents

Tools >> Setup >> Company >> Email Settings >> Sales Series >> Sales Document Setup = Enable.

Mick