Client has enabled email settings with a MAPI compliant service.
the word templates are assigned to the company and the customer email addresses have been entered and saved.
The email display on the customer master does not maintain the enable check box; the SOP blank invoice and SOP blank order are assigned to generate as PDF formats.
This issue is SOP batch email is not generating invoice emails. The customer can email individual invoices by re-entering the email address on each customer document
they have manually entered all bill to email addresses multiple times to confirm but still unable to email the batch of enabled documents. As indicated they have also check marked the enable box on the customer master and it continues to 'disappear'
any assistance is appreciated
(v2016 is not an option to select on the version filter list)
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