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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Enter customer payment...
Microsoft Dynamics AX (Archived)

Enter customer payments - overpayment

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Posted on by Candice McClung 605

I have a client that receives consistent overpayments from customers that create credits on the customer's account.  I need the ability to tie the credit back to the invoice that was overpaid, ideally by populating the invoice number in the invoice field in the AR payment journal lines (on a line that is manually created for the overage amount to be credited).  I am currently unable to pull the invoice number into the invoice field, as AX sees the record as having already been settled.  Any idea how to get around this and ultimately link the overpayment with the invoice?

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,904 Super User 2025 Season 2 on at

    Hi Candice,

    If you are specifying the Invoice field on a payment journal, AX would think it was an Invoice or Credit note. So please do not use this field. You can try to use the Reason code and Comment to specify to which invoice the over payment belongs.

    When you settle the payment with an invoice, the over paid amount will remain open. You can also track back the invoice from the historical settlement. In case you have settled more invoices from one payment, this will be more difficult. Then the reason comment would be an option.

  • Candice McClung Profile Picture
    Candice McClung 605 on at

    Hi Andre,

    Thank you for your response.  I like the idea of using the reason codes, and I think that it may open up a few doors for me.

    Best,

    Candice McClung

  • JulieW Profile Picture
    JulieW 5 on at

    Hello Candice

    I have a client that has the same issue.  We are also looking to create lines for the overage amount.   I would like to understand the exact details of these lines.

    Do you create two lines per overpayment against the customer?  ie a debit and credit via a GL journal, then apply the payment to the original invoice and the debit entry, leaving the credit entry owing?

    In addition to Reason codes, you could use document handling to add notes.  

    Best regards

    Julie

  • Josh319 Profile Picture
    Josh319 on at

    Hi,

    Apologies for using an old thread...

    We just got a request from a client to do the same and I think reason codes would be useful. I don't see an option on a journal line to give a reason code. I know you can require reason codes on FTI, reversals, and cancellations, but how would we require or at least offer this option for overpayment in payment journal.


    Thanks,

    Josh

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