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Microsoft Dynamics AX (Archived)

Application Stopped working

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The application stopped working for a unknow error, can this also happen if the service has more than a week that it hasn´t been restarted?. Can someone let me know . Thanks

ERROR:

Faulting application name: Ax32Serv.exe, version: 5.0.1600.3090, time stamp: 0x542f58bc
Faulting module name: Ax32Serv.exe, version: 5.0.1600.3090, time stamp: 0x542f58bc
Exception code: 0x40000015
Fault offset: 0x00000000006692ce
Faulting process id: 0x97c
Faulting application start time: 0x01d368200341679c
Faulting application path: C:\Program Files\Microsoft Dynamics AX\50\Server\CalidraAXProd\Bin\Ax32Serv.exe
Faulting module path: C:\Program Files\Microsoft Dynamics AX\50\Server\CalidraAXProd\Bin\Ax32Serv.exe
Report Id: 7c56fd79-de9f-11e7-8321-00155d01c300

- <Event xmlns="schemas.microsoft.com/.../event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2017-12-11T18:17:03.000000000Z" />
  <EventRecordID>2690566</EventRecordID>
  <Channel>Application</Channel>
  <Computer>srv-aos1.calidra.com.mx</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Ax32Serv.exe</Data>
  <Data>5.0.1600.3090</Data>
  <Data>542f58bc</Data>
  <Data>Ax32Serv.exe</Data>
  <Data>5.0.1600.3090</Data>
  <Data>542f58bc</Data>
  <Data>40000015</Data>
  <Data>00000000006692ce</Data>
  <Data>97c</Data>
  <Data>01d368200341679c</Data>
  <Data>C:\Program Files\Microsoft Dynamics AX\50\Server\CalidraAXProd\Bin\Ax32Serv.exe</Data>
  <Data>C:\Program Files\Microsoft Dynamics AX\50\Server\CalidraAXProd\Bin\Ax32Serv.exe</Data>
  <Data>7c56fd79-de9f-11e7-8321-00155d01c300</Data>
  </EventData>
  </Event>

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  • Verified answer
    Martin Dráb Profile Picture
    239,257 Most Valuable Professional on at

    Did it happen in any specific situation.

    This is a very generic error, I don't think you'll be able to identify the cause just from information provided above. If it happens more often, you should configure collection of memory dumps on crash. From that, you can find more details, such as what was the call stack leading to the exception.

  • Community Member Profile Picture
    on at

    Thanks for the fast response. I will do the collection of the memory dumps.

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