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RMS Head Quarters Manager Hangs

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Posted on by inspectorg

We are using version 2.0.0116 of HQManager and when we try to add a new matrix item it can take 3-4 mins for the first screen to appear. Anyone else run into this? The CPU utilization for HQmanager.exe process goes to 50% and stays there until the screen comes up.

Thanks,

Bruce

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Community Member Microsoft Employee on at

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RE: RMS Head Quarters Manager Hangs

how do we rebuild the database? please advise...
Community Member Microsoft Employee on at

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RE: RMS Head Quarters Manager Hangs

Hello Bruce,

Did you try upgrading your system to SP3?

Is so, were there any changes to the issue?

Thank you,

Scott Wardzinski

Microsoft Dynamics RMS & POS Support Engineer
Community Member Microsoft Employee on at

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RE: RMS Head Quarters Manager Hangs

Can you update the HQ Manager to 2.0.0126 (SP3 I believe) and see how it goes?
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raelhefn on at

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RE: RMS Head Quarters Manager Hangs

check your database indexes try to rebuild it from HQ administrator.