Microsoft Dynamics CRM (Archived)

Processing of an mail

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hello,

we are trying to establish an automized ticket system.

We are listening on an email adress on which the emails from a form on our websites arrive.

Now, we want to read information out of the mail, how can we do that ?

The mail should be processed to a new ticket automatically.

Thank you, Louis

*This post is locked for comments

All responses (14)

Answers (0)

Suggested answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Processing of an mail

Hi,

refer to below links

[View:https://msdn.microsoft.com/en-us/library/gg594416.aspx:750:50]

make sure you use the latest sdk dll

community.dynamics.com/.../dynamics-365-v9-the-end-of-the-sdk
Community Member Microsoft Employee on at

Like (0)

Report

RE: Processing of an mail

I know C#, but how do i insert a C# Script ?
Suggested answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Processing of an mail

Hi,

Create a plugin trigger on case create , then using split function in .net and update into your desire fields.

docs.microsoft.com/.../parse-strings-using-split

www.dotnetperls.com/split
Community Member Microsoft Employee on at

Like (0)

Report

RE: Processing of an mail

At the moment it looks like this (the pattern is always the same!):

Name: Louis S.

E-Mail: test@example.org

license: LIC12345

Issue: My computer burns

software: some software

hardware: computer

because i generate the Mail in PHP, i could change it to JSON/XML or something like that:

http://json.org/example.html

or what could be easier:

-name- : -Louis S.-

-E-Mail- : -test@example.org-

and so on...
Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Processing of an mail

Hi,

yes it is possible, but you have to write code for it and of course the format need to come with patterns so that code can recognize . How does your email description looks like?

But can you make sure all the senders follow the pattern? If no , it is quite difficult for you to do that.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Processing of an mail

This works, but i need to get specific information out of the E-Mail-description and put these into the ticket fields.

I have some custom fields like customer-Email-adress, product-number and so on.

The from-mail is always the same, because we send the form with our smtp-mail.
Suggested answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Processing of an mail

Hi,

if you wish to get the email body message, use description field like below, but for on prem , currently it will display the html tag as well, i am not sure for online

something like below picture
Community Member Microsoft Employee on at

Like (0)

Report

RE: Processing of an mail

Yes
Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Processing of an mail

Hi louis,

which approaches you using now? Automatic create and update rule?
Community Member Microsoft Employee on at

Like (0)

Report

RE: Processing of an mail

Both of the links cant help me.

I need a solution for the server, working with JS ist client based.

Is there no way to get the information out of the mail-body server sided ?

Thanks, Louis