web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Portal doesn't ope...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Portal doesn't open with ne URL

(0) Share

Report

Report

Posted on by Ar0x

225

Hi,

we had changed the URL of our portal. Certificate is okay. But when I try to open the Portal with the ne URL. The pages is not reachable. The portal still opens with the old .microsoftcrmportals.com URL. In the Portal-App the URL for the website is already changed to the new one. Do I have to change something else? The Basisportal is the one, we want to use. The other is not used.

Here are my settings:

4722.portal.PNG

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Carlo Velasco 787 on at

Like (0)

Report
Copy link

Link copied!

Hi

Are we talking of a custom domain url?

My recommendation is to validate that all of this step have been completed.

docs.microsoft.com/.../add-custom-domain

If the issue is still happening, you can check with your domain provider to check if the cname is correctly pointing to the original url of your portal.

If we are talking about just changing the url of the poral, new.microsoftcrmportals.com, this change can take up to 24 hrs to populate.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Tom_Gioielli 22 Super User 2026 Season 1

#1

Suriyanarayanan V 22

#3

Encore Business Sol... 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans