web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Portal doesn't open with ne URL

(0) ShareShare
ReportReport
Posted on by 225

Hi,

we had changed the URL of our portal. Certificate is okay. But when I try to open the Portal with the ne URL. The pages is not reachable. The portal still opens with the old .microsoftcrmportals.com URL. In the Portal-App the URL for the website is already changed to the new one. Do I have to change something else? The Basisportal is the one, we want to use. The other is not used.

Here are my settings:

4722.portal.PNG

I have the same question (0)
  • Suggested answer
    Carlo Velasco Profile Picture
    787 on at

    Hi

    Are we talking of a custom domain url?

    My recommendation is to validate that all of this step have been completed.

    docs.microsoft.com/.../add-custom-domain

    If the issue is still happening, you can check with your domain provider to check if the cname is correctly pointing to the original url of your portal.

    If we are talking about just changing the url of the poral, new.microsoftcrmportals.com, this change can take up to 24 hrs to populate.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 65 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 31 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans