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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email server-side sync...
Microsoft Dynamics CRM (Archived)

Email server-side sync with folder tracking intermittent failures

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Posted on by veljko 5

Hi all

On on-premise Dynamics 2016 (8.1.0.359) with folder tracking and server-sync with on-premise Exchange, we are gettting intermittent failures which result in some of the emails not being synced.

In the trace, I can see the following:

[2018-06-21 10:57:56.506] Process:CrmAsyncService |Organization:5bad7c29-ba14-e711-80e9-0050569820bd |Thread:  138 |Category: Platform.Sdk |User: d6cdab7a-09c7-4357-a6c1-9d411ff85c2d |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | VersionedPluginProxyStepBase.Execute  ilOffset = 0x65
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action)  ilOffset = 0x2D
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0xD8
	at <>c__DisplayClass1.<RunStage>b__0()  ilOffset = 0x0
	at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action)  ilOffset = 0x2D
	at MessageProcessor.RunStage(PipelineExecutionContext context, Int32 pipelineStage)  ilOffset = 0x39
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1EB
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x22D
	at OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Object operation, UserType targetUserType)  ilOffset = 0x28B
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x37
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x58
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x28
	at InprocessServiceProxy.ExecuteCore(OrganizationRequest request)  ilOffset = 0x34
	at IncomingEmailProviderBase.ExecuteDeliverPromoteEmailRequest(IExchangeEmailMessage exchangeEmailMessage, Boolean filterNonXml)  ilOffset = 0x23C
	at IncomingEmailProviderBase.DeliverPromote(IExchangeEmailMessage exchangeEmailMessage)  ilOffset = 0xC9
	at GetAttachmentStep.DoesAllAttachmentProcessed(IExchangeEmailMessage emailMessage)  ilOffset = 0x3C
	at GetAttachmentStep.ProcessResponse()  ilOffset = 0x5AA
	at ExchangeIncomingEmailProviderStep.EndOperation()  ilOffset = 0x35D
	at ExchangeIncomingEmailProvider.ReceiveEmails()  ilOffset = 0x80
	at IncomingActivityProviderBase.Run()  ilOffset = 0x42
	at MailboxEmailOperation.PerformOperation()  ilOffset = 0x2C
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxProcessingOperation.PerformOperation()  ilOffset = 0x1A
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)  ilOffset = 0x64
	at AsyncCallbackHandler`2.ResumeExecution(IAsyncEvent asyncEvent)  ilOffset = 0x5B
	at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory)  ilOffset = 0x84
	at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager)  ilOffset = 0x217
	at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation)  ilOffset = 0x0
	at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter)  ilOffset = 0x18
	at MonitoredOperation.Execute()  ilOffset = 0xD
	at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state)  ilOffset = 0x16
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
>Web Service Plug-in failed in SdkMessageProcessingStepId: {D1CABB1B-EA3E-DB11-86A7-000A3A5473E8}; EntityName: email; Stage: 30; MessageName: DeliverPromote; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
   at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
Inner Exception: System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at Microsoft.Crm.ObjectModel.CommunicationActivityServiceBase.AutoCreateContactOrLead(BusinessEntity entity, ExecutionContext context, String subject, AddressEntry[] fromAddressEntries, AddressEntry[][] allResolvedAddressEntries)
   at Microsoft.Crm.Common.ObjectModel.EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)
   at Microsoft.Crm.Common.ObjectModel.EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)
.
[2018-06-21 10:57:56.600] Process:CrmAsyncService |Organization:5bad7c29-ba14-e711-80e9-0050569820bd |Thread:  138 |Category: Exception |User: d6cdab7a-09c7-4357-a6c1-9d411ff85c2d |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | CrmException..ctor  ilOffset = 0x9
	at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, TraceCategory traceCategory)  ilOffset = 0x9
	at CrmException..ctor(Exception innerException, Int32 errorCode, Object[] arguments)  ilOffset = 0xC
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action)  ilOffset = 0x2D
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0xD8
	at <>c__DisplayClass1.<RunStage>b__0()  ilOffset = 0x0
	at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action)  ilOffset = 0x2D
	at MessageProcessor.RunStage(PipelineExecutionContext context, Int32 pipelineStage)  ilOffset = 0x39
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1EB
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x22D
	at OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Object operation, UserType targetUserType)  ilOffset = 0x28B
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x37
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x58
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x28
	at InprocessServiceProxy.ExecuteCore(OrganizationRequest request)  ilOffset = 0x34
	at IncomingEmailProviderBase.ExecuteDeliverPromoteEmailRequest(IExchangeEmailMessage exchangeEmailMessage, Boolean filterNonXml)  ilOffset = 0x23C
	at IncomingEmailProviderBase.DeliverPromote(IExchangeEmailMessage exchangeEmailMessage)  ilOffset = 0xC9
	at GetAttachmentStep.DoesAllAttachmentProcessed(IExchangeEmailMessage emailMessage)  ilOffset = 0x3C
	at GetAttachmentStep.ProcessResponse()  ilOffset = 0x5AA
	at ExchangeIncomingEmailProviderStep.EndOperation()  ilOffset = 0x35D
	at ExchangeIncomingEmailProvider.ReceiveEmails()  ilOffset = 0x80
	at IncomingActivityProviderBase.Run()  ilOffset = 0x42
	at MailboxEmailOperation.PerformOperation()  ilOffset = 0x2C
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxProcessingOperation.PerformOperation()  ilOffset = 0x1A
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)  ilOffset = 0x64
	at AsyncCallbackHandler`2.ResumeExecution(IAsyncEvent asyncEvent)  ilOffset = 0x5B
	at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory)  ilOffset = 0x84
	at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager)  ilOffset = 0x217
	at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation)  ilOffset = 0x0
	at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter)  ilOffset = 0x18
	at MonitoredOperation.Execute()  ilOffset = 0xD
	at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state)  ilOffset = 0x16
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
>Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException: System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at Microsoft.Crm.ObjectModel.CommunicationActivityServiceBase.AutoCreateContactOrLead(BusinessEntity entity, ExecutionContext context, String subject, AddressEntry[] fromAddressEntries, AddressEntry[][] allResolvedAddressEntries)
   at Microsoft.Crm.Common.ObjectModel.EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)
   at Microsoft.Crm.Common.ObjectModel.EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)
[2018-06-21 10:57:56.600] Process:CrmAsyncService |Organization:5bad7c29-ba14-e711-80e9-0050569820bd |Thread:  138 |Category: Platform |User: d6cdab7a-09c7-4357-a6c1-9d411ff85c2d |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | MessageProcessor.Execute  ilOffset = 0x1EB
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1EB
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x22D
	at OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Object operation, UserType targetUserType)  ilOffset = 0x28B
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x37
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x58
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x28
	at InprocessServiceProxy.ExecuteCore(OrganizationRequest request)  ilOffset = 0x34
	at IncomingEmailProviderBase.ExecuteDeliverPromoteEmailRequest(IExchangeEmailMessage exchangeEmailMessage, Boolean filterNonXml)  ilOffset = 0x23C
	at IncomingEmailProviderBase.DeliverPromote(IExchangeEmailMessage exchangeEmailMessage)  ilOffset = 0xC9
	at GetAttachmentStep.DoesAllAttachmentProcessed(IExchangeEmailMessage emailMessage)  ilOffset = 0x3C
	at GetAttachmentStep.ProcessResponse()  ilOffset = 0x5AA
	at ExchangeIncomingEmailProviderStep.EndOperation()  ilOffset = 0x35D
	at ExchangeIncomingEmailProvider.ReceiveEmails()  ilOffset = 0x80
	at IncomingActivityProviderBase.Run()  ilOffset = 0x42
	at MailboxEmailOperation.PerformOperation()  ilOffset = 0x2C
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxProcessingOperation.PerformOperation()  ilOffset = 0x1A
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)  ilOffset = 0x64
	at AsyncCallbackHandler`2.ResumeExecution(IAsyncEvent asyncEvent)  ilOffset = 0x5B
	at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory)  ilOffset = 0x84
	at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager)  ilOffset = 0x217
	at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation)  ilOffset = 0x0
	at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter)  ilOffset = 0x18
	at MonitoredOperation.Execute()  ilOffset = 0xD
	at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state)  ilOffset = 0x16
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
>MessageProcessor fail to process message 'DeliverPromote' for 'email'.
[2018-06-21 10:57:56.616] Process:CrmAsyncService |Organization:00000000-0000-0000-0000-000000000000 |Thread:  138 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | ExceptionConverter.ConvertMessageAndErrorCode  ilOffset = 0x221
	at ExceptionConverter.ConvertMessageAndErrorCode(Exception exception, Int32& errorCode)  ilOffset = 0x221
	at ExceptionConverter.ToSingleFaultOther(Exception exception)  ilOffset = 0x2B
	at ExceptionConverter.ToSingleFaultUnTyped(Exception exception)  ilOffset = 0x3A
	at ExceptionConverter.ConvertToFault(Exception exception)  ilOffset = 0x69
	at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException)  ilOffset = 0x6D
	at FaultHelper.ConvertToFault(Exception exception)  ilOffset = 0x0
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)  ilOffset = 0x28
	at InprocessServiceProxy.ExecuteCore(OrganizationRequest request)  ilOffset = 0x34
	at IncomingEmailProviderBase.ExecuteDeliverPromoteEmailRequest(IExchangeEmailMessage exchangeEmailMessage, Boolean filterNonXml)  ilOffset = 0x23C
	at IncomingEmailProviderBase.DeliverPromote(IExchangeEmailMessage exchangeEmailMessage)  ilOffset = 0xC9
	at GetAttachmentStep.DoesAllAttachmentProcessed(IExchangeEmailMessage emailMessage)  ilOffset = 0x3C
	at GetAttachmentStep.ProcessResponse()  ilOffset = 0x5AA
	at ExchangeIncomingEmailProviderStep.EndOperation()  ilOffset = 0x35D
	at ExchangeIncomingEmailProvider.ReceiveEmails()  ilOffset = 0x80
	at IncomingActivityProviderBase.Run()  ilOffset = 0x42
	at MailboxEmailOperation.PerformOperation()  ilOffset = 0x2C
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxProcessingOperation.PerformOperation()  ilOffset = 0x1A
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)  ilOffset = 0x64
	at AsyncCallbackHandler`2.ResumeExecution(IAsyncEvent asyncEvent)  ilOffset = 0x5B
	at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory)  ilOffset = 0x84
	at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager)  ilOffset = 0x217
	at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation)  ilOffset = 0x0
	at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter)  ilOffset = 0x18
	at MonitoredOperation.Execute()  ilOffset = 0xD
	at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state)  ilOffset = 0x16
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
>System.IndexOutOfRangeException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CFD04520: System.IndexOutOfRangeException: Index was outside the bounds of the array.
>   at Microsoft.Crm.ObjectModel.CommunicationActivityServiceBase.AutoCreateContactOrLead(BusinessEntity entity, ExecutionContext context, String subject, AddressEntry[] fromAddressEntries, AddressEntry[][] allResolvedAddressEntries)
>   at Microsoft.Crm.Common.ObjectModel.EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)
>   at Microsoft.Crm.Common.ObjectModel.EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)
[2018-06-21 10:57:56.616] Process:CrmAsyncService |Organization:5bad7c29-ba14-e711-80e9-0050569820bd |Thread:  138 |Category: EmailConnector |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | EmailConnectorTraceHandler.EmailConnectorTraceFormat  ilOffset = 0x161
	at EmailConnectorTraceHandler.EmailConnectorTraceFormat(Guid orgId, Object mailbox, Guid asyncEventId, TraceCategory traceCategory, TraceLevel traceLevel, String data)  ilOffset = 0x161
	at EmailConnectorTrafficMonitor.LogAllHeaders(TraceLevel logLevel, String logHeading)  ilOffset = 0xA1
	at <>c__DisplayClass4.<.ctor>b__2(Object sender, EventArgs args)  ilOffset = 0x7E
	at EventHandler.Invoke(Object sender, EventArgs e)  ilOffset = 0xFFFFFFFF
	at ErrorHandler`1.HandleError(IErrorInfo errorInfo)  ilOffset = 0x34
	at IncomingEmailProviderBase.DeliverPromote(IExchangeEmailMessage exchangeEmailMessage)  ilOffset = 0x3D4
	at GetAttachmentStep.DoesAllAttachmentProcessed(IExchangeEmailMessage emailMessage)  ilOffset = 0x3C
	at GetAttachmentStep.ProcessResponse()  ilOffset = 0x5AA
	at ExchangeIncomingEmailProviderStep.EndOperation()  ilOffset = 0x35D
	at ExchangeIncomingEmailProvider.ReceiveEmails()  ilOffset = 0x80
	at IncomingActivityProviderBase.Run()  ilOffset = 0x42
	at MailboxEmailOperation.PerformOperation()  ilOffset = 0x2C
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxProcessingOperation.PerformOperation()  ilOffset = 0x1A
	at MailboxOperationBase`1.Execute()  ilOffset = 0xAA
	at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)  ilOffset = 0x64
	at AsyncCallbackHandler`2.ResumeExecution(IAsyncEvent asyncEvent)  ilOffset = 0x5B
	at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory)  ilOffset = 0x84
	at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager)  ilOffset = 0x217
	at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation)  ilOffset = 0x0
	at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter)  ilOffset = 0x18
	at MonitoredOperation.Execute()  ilOffset = 0xD
	at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state)  ilOffset = 0x16
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
>Logging request/response headers in: ExchangeIncomingEmailProvider for AsyncEvent: b3107f4d-8527-46fc-82b9-1951c7d3ed8f, Mailbox: 667d6ba5-cf55-e711-80ec-0050569820bd --
>Transfer-Encoding: chunked,
>request-id: 8ba570b5-cd0d-4ff2-a728-f317cc7dec67,
>client-request-id: f8dd282a-1001-4ac7-9c89-215f339fd790,
>X-CalculatedBETarget: contoso.com,
>X-DiagInfo: EXC03Z,
>X-BEServer: EXC03Z,
>Cache-Control: private,
>Content-Type: text/xml; charset=utf-8,
>Set-Cookie: exchangecookie=1bacc82042ad4abbacc50e57781d5386; path=/,X-BackEndCookie=S-1-5-21-2125414852-1188450605-972441984-29215=u56Lnp2ejJqBnsnJzJrGmsfSmpydztLLz5qc0saezM3Sms7PmZ7PzsidyM6ZgYHNz87H0s/I0s3Oq87LxcrIxcrJ; expires=Sat, 21-Jul-2018 14:57:56 GMT; path=/EWS; secure; HttpOnly,
>Server: Microsoft-IIS/8.5,
>X-AspNet-Version: 4.0.30319,
>Persistent-Auth: true,
>X-Powered-By: ASP.NET,
>X-FEServer: EXC01Z,
>Date: Thu, 21 Jun 2018 14:57:56 GMT

There is only one active mailbox, one server profile, with credentials specified by a User and account set for server-sync, folder tracking is enabled with 5 rules and there is no connection with the error and tracking folder (it works or fails for different folders). User is moving manually emails from Inbox to to tracking folder.

In Server-side Sync Monitoring, I can see failures but these are not helpfull at all as I can only see mailbox name and timestamp.

As I mentioned, this is an intermittent error, which makes it harder to replicate. So far, I have not been able to see any difference between emails that are synced successfully and ones that fail. 

Any help is welcome!

Thanks,

Veljko

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