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Service | Customer Service, Contact Center, Fie...
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Cannot add activities

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Posted on by 10

When we click the activities drop down from the account it just spins indefinitely, has been happening since Monday morning but worked fine before then. Is anyone else experiencing this or have idea on how to resolve?Screen-Shot-2022_2D00_10_2D00_26-at-10.38.01-AM.png 

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  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    If you changed nothing and you experience that kind of an issue - that means Microsoft deployed some kind of update to your instance that caused the behavior you see. I would recommend opening a ticket with Microsoft.

  • Suggested answer
    eemathis Profile Picture
    10 on at

    Here is what I found out via MS support, in case anyone else runs across this new "feature" learn.microsoft.com/.../new-activity-dropdown-show-only-relevant-activities

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    So you were seeing Loading... because you did not have any activity entity added to your model driven app?

    So this issue fixed when added any activity type entity to your model driven app?

  • Suggested answer
    Saeid G Profile Picture
    144 on at

    You can change the setting from admin center if you want to see them as before

    pastedimage1666830029713v1.jpeg

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