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Case Dashboard Purposes

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Posted on by Brendaama

Hello

I would like to know the purpose of each of the below stated case Dashboards:

1. Connected Customer Service Dashboards

2. Customer Service Manager Dashboard

3. Customer Service Performance Dashboard

4. Customer Service Social Representative Dashboard

5. Knowledge manager dashboard

6. My knowledge Dashboard

Note: I am very aware of Tier 1 and Tier 2 Dashboards, so I won't need any info on that please.

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Steve Zhao2 Microsoft Employee on at

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Hi Brendaama,

Microsoft doc doesn't mention these dashboards beside Tier 1 and Tier 2 Dashboards. However, you could guess the purpose through the charts in them.

Use Customer Service Manager Dashboard for example:

These charts count the number of agent's activate cases, closed case and cases' priority. These metrics help managers understand how their teams are currently performing so they can better distribute work.

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