You’re offline. This is a read only version of the page.
71
Hello
I would like to know the purpose of each of the below stated case Dashboards:
1. Connected Customer Service Dashboards
2. Customer Service Manager Dashboard
3. Customer Service Performance Dashboard
4. Customer Service Social Representative Dashboard
5. Knowledge manager dashboard
6. My knowledge Dashboard
Note: I am very aware of Tier 1 and Tier 2 Dashboards, so I won't need any info on that please.
Hi Brendaama,
Microsoft doc doesn't mention these dashboards beside Tier 1 and Tier 2 Dashboards. However, you could guess the purpose through the charts in them.
Use Customer Service Manager Dashboard for example:
These charts count the number of agent's activate cases, closed case and cases' priority. These metrics help managers understand how their teams are currently performing so they can better distribute work.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (