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Hi all
We have upgraded to version 21. Recently noticing that we always get voucher already exist error whenever users validate the invoice vendor journal. I am not sure the reason for the same. I am always clearing the status list. But we are getting the error again. Please let me know if there is any relation because of upgrade.
Thanks
Hi Sindhu,
Can you tell how you are entering or importing the invoices in the journal? If you have a customization for e.g. import or generate lines then review the coding which was used. If a next number from a number sequence is retrieved with the option 'makeDecisionLater', also a statement with numberSeq.used() should be called. Otherwise it will leave records in the status list which shouldn't be there.
Hi,
We have encounter the same issue and it seems to be a bug confirmed by MS. Please check this KB 4648893 from LCS Issue Search or your Quality Update and try to update and test the issue again.
Hope this helps.
Regards,
Anh Ong
Ok Thank Anh. Yes I saw the same hotfix from my lcs. We are doing the patch in uat. We will confirm in uat and do the same in production.
Hi Sundhu,
You can also try the provided workaround by deleting the journal and then status list of the number sequence associating to the journal. You can try it to check if it resolve the issue.
PS. You can export the journal via data management and import again after cleaning the status list.
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