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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Reverse Invoice
Microsoft Dynamics AX (Archived)

Reverse Invoice

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Posted on by Community Member

Hello everybody,

after creating a new sales order, I have generated the sales order's invoice. Now I need to reverse this invoice but can not find a way to do it.

Can you please suggest how to reverse an invoice created?

Kind regards,

Michalis

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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,500 Super User 2026 Season 1 on at

    Hi Michalis,

    You can reverse it by using negative line quantities. Post the packing slip and then the invoice which will be a credit invoice in that case. If you change the existing order lines, the same cost amount will be used for reversal. Otherwise you have to specify a LOT ID or cost price manually.

  • Suggested answer
    Adineh Negahdari Profile Picture
    Adineh Negahdari 807 on at

    Hi Michalis

    you can use Return Order or Sales Order with negative quantity using credit note functionality.

    Return Order is just like Sales order with negative quantity , but it has some more additional information to be filled.

    it depends on your case.

    If it's just a mistake, you can use So, but if it's really a return, it's better to use Return Order, because you can set a reason code and return type (disposition code) on that.

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