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Hi,
The SEPA Direct Debit is set up and working in our system but the payment term discount field is not registering in the bank file.
The field works for normal sales and invoicing (e.g., 3% discount if paid within 8 days) but even though the payment term is set up for a direct debit transfer with this discount field filled out, the discount is not registered properly. Is there something I can do to fix it?
Thank you in advance!
Hi
I am experiencing the same issue. The document type is payment but the discount appears to be added to the customer account after the DD collection is processed. Did you find a solution for this?
Can you tell me where I can set that up?
Fie,
OK, my first guess is that it is a bug or the Data Exchange is missing a field directing the terms. I am more inclined to put a Support ticket with Microsoft. I have not done a SEPA before but did read the setups and you did setup the Terms correctly.
Thanks,
Steve
Hi Steve,
Thanks for the reply.
Sorry, I should have added that we are in the process of setting up the SEPA Direct Debit and have been testing it successfully so I believe it is something in the setup that is missing. Not that it suddenly stopped working. If you have any suggestions for this it would be much appreciated.
Thank you in advance.
Fie,
I checked looking to see if their is a bug noted at Microsoft but could not find anything. I highly suggest you contact your Partner to submit a ticket to Microsoft about this issue. They will address and resolve.
Thanks,
Steve
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