Skip to main content

Notifications

Small and medium business | Business Central, N...
Suggested answer

Early payment term discount not registering for SEPA Direct Debit payments

(0) ShareShare
ReportReport
Posted on by 5

Hi,

The SEPA Direct Debit is set up and working in our system but the payment term discount field is not registering in the bank file.

The field works for normal sales and invoicing (e.g., 3% discount if paid within 8 days) but even though the payment term is set up for a direct debit transfer with this discount field filled out, the discount is not registered properly. Is there something I can do to fix it?

pastedimage1651389444867v1.png_2D00_1176x114.png_2D00_640x480.png

Thank you in advance!

  • Grace Valentine Profile Picture
    Grace Valentine 10 on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    Hi

    I am experiencing the same issue. The document type is payment but the discount appears to be added to the customer account after the DD collection is processed. Did you find a solution for this?

    pastedimage1670431466894v1.png

  • RE: Early payment term discount not registering for SEPA Direct Debit payments

    Can you tell me where I can set that up?

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,425 User Group Leader on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    Please make sure that the Direct Debit is coming in as a document type of Payment. If the document type is not specifically Payment, discounts will not calculate.

  • Almtop Profile Picture
    Almtop 5 on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    I would like to know if you have already an answer for this. I exprience the same problem

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,425 User Group Leader on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    Regular discounts require the document type to be 'payment', could your issue be that easy?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    Fie,

    OK, my first guess is that it is a bug or the Data Exchange is missing a field directing the terms. I am more inclined to put a Support ticket with Microsoft. I have not done a SEPA before but did read the setups and you did setup the Terms correctly.

    Thanks,

    Steve

  • Fie Profile Picture
    Fie 5 on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    Hi Steve,

    Thanks for the reply.

    Sorry, I should have added that we are in the process of setting up the SEPA Direct Debit and have been testing it successfully so I believe it is something in the setup that is missing. Not that it suddenly stopped working. If you have any suggestions for this it would be much appreciated.

    Thank you in advance.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Early payment term discount not registering for SEPA Direct Debit payments

    Fie,

    I checked looking to see if their is a bug noted at Microsoft but could not find anything. I highly suggest you contact your Partner to submit a ticket to Microsoft about this issue. They will address and resolve.

    Thanks,

    Steve

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans