Cancel Payment with a Bridging Method of Payment

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Posted on by Tiago Pinto

Hi,

I'm having a problem using the function to "Cancel Payment" for a customer transaction that was posted with a Method of Payment set to use bridging accounting.

The issue is that if the original payment is already cleared, which means that it is no longer available on the list of bridged transactions and in the Ledger the amount is already cleared from the Bridging Account, then cancelling the payment will credit the Bridging Account but not create a bridged transaction.

This means that my Bridging Account will always be left with amounts that will never clear as no reversal bridged transaction is available for selection.

Anyone with the same issue? Am I setting up something incorrectly?

Thanks in advance,

Tiago

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Ludwig Reinhard Microsoft Employee on at

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Hi Tiago,

Why was the payment cancelled in the first place? If the amount is already cleared from the bridge account and reconciled with the bank transactions why is the payment cancelled then?

Ludwig

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Tiago Pinto 15 on at

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Hi Ludwig,

The payment was cleared as the bank statement will show firstly a cleared payment and only a few days later a reversal transaction if the payment bounces.

Thanks,

Tiago

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Ludwig Reinhard Microsoft Employee on at

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Hi Tiago Pinto,

I double checked that system behavior and got the same result that you report.

Yet, the bridge account should not be left with a balance because at the end of the day you did not receive the money on your bank account and thus need to adjust your bank account balance against the bridge account, which clears the bridge account and brings your bank account balance back to its actual value.

Best regards,

Ludwig

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Tiago Pinto 15 on at

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Hi Ludwig,

It's good to know you are getting the same behaviour, so it's probably not something I'm doing incorrectly.

I do believe though that there is a design flaw here and that a reversal bridged transaction should be created as otherwise visibility of all outstanding bridged transactions and reconciliation between our bridged main account and bridged transactions is lost.

The fact that a cancelled payment for a not yet cleared bridged transaction deletes the bridged transaction seems to be aiming for that reconciliation, so just a shame that the functionality didn't go that extra step to create the reversal bridged transaction. We are left with different behaviour depending on whether the original payment was cleared or not, which will not be helpful to the users at all.

Thanks,

Tiago

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Ludwig Reinhard Microsoft Employee on at

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Hi Tiago,

I would recommend that you report this to MS via the MS connect site.

http://connect.microsoft.com/

This will ensure that MS is aware of it and can get this fixed e.g. by changing the system functionality and/or a hotfix.

Many thanks and best regards,

Ludwig

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Tiago Pinto 15 on at

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Thanks Ludwig! Just done that now

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