We have used the Customer advance button to create a prepayment for a T&M project. I understand that after the customer advance is setup this way, an invoice proposal is automatically created, along with an on-account transaction for the prepayment amount.
Somehow, my end users created extra customer advances (2 for every 1 they needed). I have deleted the proposal and the corresponding on-account transaction line for the "extra" customer advances. However, these "extra" customer advances are still showing up in the "reconciliation with customer advances" section of the invoice proposal. Note: we have already done the T&M billing where we deducted the original (and legitimate) prepayments.
I do not know where else this information is still being held in the system. They must still reside somewhere, because they are showing up on the invoice proposal, however I don't know where to find and delete that information. Any help would be appreciated.
Thank you!
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