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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM records can be mod...
Customer experience | Sales, Customer Insights,...
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CRM records can be modified when left the same pages idle in other browsers, even Status of the record has changed to inactive.

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Posted on by Sai 60

HI Team, 

In CRM Dynamics there’s a possibility to update the resolved/ Inactive Cases when those records kept open and left idle in the other browser tabs. Since there wouldn’t be any unsaved changes on Case, system won’t auto save and giving vulnerability for users to modify and save on their browsers even after the Case’s resolved/ deactivated by someone. Which causes major risks. 

Please suggest / help on restricting with any OOB functionality for this issue. Appreciate your help! Thank you!

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