Hi, I have an issue with server-side sync. A few emails are not syncing with dynamics CRM and would like to know why and how to identify the failed email messages.
Hi Poornimaa,
You can refer to the links below for some tips that others have used：
Some emails are not synced to D365 - Dynamics Ninja
Incoming Emails Not Synchronizing in Dynamics CRM/Dynamics 365 Customer Engagement (crmchap.co.uk)
Troubleshoot item level Server-Side Synchronization issues with Dynamics 365 - Dynamics 365 Sales | Microsoft Docs
Hello Poornimaa
Pls refer this thread for server-side sync.
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/161503/email-server-side-sync-not-working/648169
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/207381/incoming-emails-not-getting-synced-in-crm/542524
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.
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