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During a recent audit it was highlighted to us that there were several breaks in the receipts numbers generated by Solomon. Just to brief you, the sales are categorized as Distribution (Cash On Delivery and Charge customers) and Wholesale. The generation of invoices and application of cash to customer accounts are quite different. For the Distribution customers the receipts are manually written into a prenumbered book and applied the customer’s account referencing the receipt number. For the Wholesale customers are “cash only” customers. When the invoice and keyed and released, the system automatically applies the payment to invoice balance and assigns a receipt number to the transaction. The system does not give an option to manually apply a payment ( no user intervention allowed). As mentioned before a recent audit shows several breaks in receipt number sequence throughout the month every month tested. I have looked at months outside of the audit sample and there are several breaks in the sequences. Would you be able to offer any assistance into investigating the cause of this issue and by extension some resolution. I have exported and attached a copy of the report which shows the breaks in sequence. You may contact me at 246-426-1756 for any queries regarding this issue. Thanks.
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