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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Customer SOA - how doe...
Small and medium business | Business Central, N...
Answered

Customer SOA - how does the balance calculated in Navision 2018?

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Posted on by joshtechsolutions 4,979

Hi Community,

May I find out for Customer's Statement of Account, how does this work? Where the previous balance is 0.00, then 801.30 + 157.50 = $308.50? How come the figures is so strange?

pastedimage1669790558500v1.png

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  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Please have a look here:

    learn.microsoft.com/.../receivables-collect-outstanding-balances

    Thank you.

  • joshtechsolutions Profile Picture
    joshtechsolutions 4,979 on at

    Hi Marco,

    It didn't seems to explain why, it also didn't mentioned how to report works.

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 95,649 Super User 2025 Season 2 on at

    Hi, I briefly checked the source code in BC.

    "Remaining Amount" and "Original Amount" are taken from Customer Ledger Entries.

    pastedimage1669855947433v2.png

    pastedimage1669856021292v3.png

    Start Blance and Cust Balance (Running Total) are taken from the Customer card

    pastedimage1669856296485v5.png

    pastedimage1669856238636v4.png

    pastedimage1669856349908v6.png

    There may be complex logic that I missed, but I hope it can give you some hints.

    Thanks

    ZHU

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