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Business cental to Data verse integration Customer Sync Issue

Posted on by 25

Hi,

I have enabled Business cental to Data verse integration. When i create a customer in Dataverse its replicating to business central successfully, but when I have created a customer in business central its not replicating to  dataverse below is the error in Synchronization log:

An error occurred when communicating with Dataverse. Detailed description: Attribute 'msdyn_customergroupid' cannot be NULLpastedimage1673419757761v1.png 

please suggest some sulusion .

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  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 20,995 Moderator on at
    RE: Business cental to Data verse integration Customer Sync Issue

    For currency enter the exchange rate in bc and then try again

    thanks

  • Shristi Profile Picture
    Shristi 25 on at
    RE: Business cental to Data verse integration Customer Sync Issue

    Not working even for currency, it's also not working Exchange rate must have a value in dataverse.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 20,995 Moderator on at
    RE: Business cental to Data verse integration Customer Sync Issue

    Ok try to User Synchronization setup again on Customer from Integration Table Mapping

    pastedimage1673423119692v1.png

  • Shristi Profile Picture
    Shristi 25 on at
    RE: Business cental to Data verse integration Customer Sync Issue

    Getting same error

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 20,995 Moderator on at
    RE: Business cental to Data verse integration Customer Sync Issue

    Can you couple your customer in BC with Create New option and then try again?

    Thanks.

  • Shristi Profile Picture
    Shristi 25 on at
    RE: Business cental to Data verse integration Customer Sync Issue

    As per discussion with Power app team it's a standard field.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 20,995 Moderator on at
    RE: Business cental to Data verse integration Customer Sync Issue

    Hi,

    Have you done any customization related to CRM account table?

    Thanks

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