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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Remove a Contact from ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Remove a Contact from a Segent

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Posted on by Community Member

Can anyone tell me why I receive this error when I try to remove a contact from a segment?

Segmentation_RemoveMembersFailureSingular

Thanks.

I have the same question (0)
  • d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Hi @jonrisual,

    tell us a bit more so that we can help.

    Was it a static segment in a stopped state? Did you try more than once?

    Thanks,

    -DD

  • Community Member Profile Picture
    Community Member on at

    So when I'm on a contact, I click 'remove from segment' at the top of the page.

    Then I select the desired segment I wish to remove them from.

    Click ok, then the message that I posted above appears.

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Have you tried removing them from the Segment screen, rather than form the contact one?

    Steps to follow:.

    Segments > choose your one > if it's live, click stop > Untick the chckbox of the contact you want removed > Save > Go live.

    Thanks,

    -DD

  • Community Member Profile Picture
    Community Member on at

    When I stop the segment I can no longer view the members so how do I untick the contact?

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Is this a static segment? You can only remove members from a  static segment.

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