Can anyone tell me why I receive this error when I try to remove a contact from a segment?
Segmentation_RemoveMembersFailureSingular
Thanks.
Is this a static segment? You can only remove members from a static segment.
When I stop the segment I can no longer view the members so how do I untick the contact?
Have you tried removing them from the Segment screen, rather than form the contact one?
Steps to follow:.
Segments > choose your one > if it's live, click stop > Untick the chckbox of the contact you want removed > Save > Go live.
Thanks,
-DD
So when I'm on a contact, I click 'remove from segment' at the top of the page.
Then I select the desired segment I wish to remove them from.
Click ok, then the message that I posted above appears.
Hi @jonrisual,
tell us a bit more so that we can help.
Was it a static segment in a stopped state? Did you try more than once?
Thanks,
-DD
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