Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Error when inserting a template or signature to an email

Posted on by

Hey ya'll!

I have an issue where I get errors every time I insert a template or signature to an email in CRM. 

This is the error message: 'An error has occurred. Please return to the home page and try again'

The template and signature gets inserted, but the error message shows up every time which is really annoying.

Does anyone know why this is happening? I have read other posts about this, but haven't found an answer yet. I am on Dynamics 365 On-Premise. 

Thanks!

*This post is locked for comments

  • CRM Dynamics 365 Profile Picture
    CRM Dynamics 365 25 on at
    RE: Error when inserting a template or signature to an email

    where can i find this fix , I'm facing the same problem .

    I cant insert any created signature to my email . I cant see them

  • Suggested answer
    Michel Gueli Profile Picture
    Michel Gueli 982 on at
    RE: Error when inserting a template or signature to an email

    Microsoft recognized this as a bug.  They released a fix.

  • Michel Gueli Profile Picture
    Michel Gueli 982 on at
    RE: Error when inserting a template or signature to an email

    Disabling Legacy Form Rendering does not help. Any other suggestions?

  • Suggested answer
    antc Profile Picture
    antc 2,909 on at
    RE: Error when inserting a template or signature to an email

    You have to disable legacy form rendering.

    3562568.Capture.PNG

  • Barbara Forsman Profile Picture
    Barbara Forsman 602 on at
    RE: Error when inserting a template or signature to an email

    Have you found resolution for this?  We are having the same issue and I'd love to know how you solved it.

    Thank you!

  • henrikny Profile Picture
    henrikny on at
    RE: Error when inserting a template or signature to an email

    Yes, all users get this error and they do have the correct user permissions.

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Error when inserting a template or signature to an email

    Hi

    Are all users getting this error? Do they have the correct user permissions?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans