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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Unknown error while tr...
Microsoft Dynamics GP (Archived)

Unknown error while trying to restore

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Posted on by br4ndonn4bors 50
We're trying to restore to a company listed in the GP company list. I'm logged in as SA and using a different company. I can backup with no errors. But when I try to restore, I get "Unknown Error". Any suggestions how to correct this?

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  • L Vail Profile Picture
    L Vail 65,271 on at

    Can you run the restore from Studio Manager?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Are you restoring from within GP?, if so, make sure there are no other users in the system, but I will recommend you restore from using SQL Management Studio as you can control overwriting current database files as well validate that the restore is actually pointing to the correct files.

  • L Vail Profile Picture
    L Vail 65,271 on at

    Yes,

    When you restore from Management Studio, be sure to hit the options tab and force the overwrite of the existing database.

    This may seem silly, but don't forget to backup the database before you do the restore.

    Kind regards,

    Leslie

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    This issue is probably because you are logged into GP as restoring the company. I would recommend you use SQL Management Studio. Also the Windows user that is running the SQL instance probably is local service account which does not have the permissions that are needed to restore databases. I have switched this account to a domain account which resolved this issue.

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