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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Voice of the Customer ...
Microsoft Dynamics CRM (Archived)
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Voice of the Customer - Flaky?

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Posted on by TopBadger 97

Just wondering if anyone else is suffering with flaky behavior from Voice of the Customer? So far I've seen:

  • Previews stop working totally - D365 claims its opening the preview form but nothing happens (pop-ups not blocked)
  • Previews working for me but not others, removing the logo from the survey made it work for the others.
  • Welcome pages that have no text (even though a descriptive block is present and set to visible)

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at

    I'm finding it flaky as hell and I'm perplexed that others don't appear to be weighing in here as well. 

    • "Complete" pages disappearing.
    • Importing surveys are missing "Complete" pages despite them being on the original.
    • On testing some surveys, all "star" responses are completed the same no matter which one you click (this is *real* weird)

    It's driving me batty!

  • Community Member Profile Picture
    Community Member on at

    Adding on to this...

    • General overall slowness
    • Publishing taking forever and sometimes just never completing
    • Answers in Multiple Response Option Sets disappearing so that you can only see 4 of the 10 possible responses.

    Does anyone find Voice of the Customer a solid piece of software with no issues???

  • TopBadger Profile Picture
    TopBadger 97 on at

    Seems it's just you and me, Tim... or maybe others just aren't using it?

  • Community Member Profile Picture
    Community Member on at

    I've spent quite a bit of time conversing with MS Support on my issues and the support engineer yesterday admitted that mine was the most advanced survey he''d seen. So it would appear that if anyone is using it. it's not really to it's fullest. 

    As I said to him yesterday I just want it to work as per the documentation! 

    He said that there is the new 9.1 release due that should fix a lot of things.

  • Julia Streatfield Profile Picture
    Julia Streatfield 25 on at

    Hi Tim

    I'm working on a proof of concept for our surveys team but already having issues.  One of the questions respondents MUST answer is their trading activity - and it appears the number of responses you can add to a single response question isn't enough for their requirements (PoC survey has just over 100 activities to select from and I cannot get it past 40 something).  This is for a survey system that absolutely has to work and having read a lot of the comments on this forum I'm thinking of calling it quits already as I don't want to supply a system that continually falls over.  Still waiting for my test survey to preview after half an hour... and it's only 4 pages including the welcome and exit :(

    Is the new release you refer to out yet and have you found it any better?

    Any advice you can offer greatly appreciated.

    Many thanks

    Jules

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