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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to see Dynamic ...
Microsoft Dynamics CRM (Archived)

Unable to see Dynamic 365 button in the Outlook App while using Dynamics 365 app for outlook

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Posted on by Parth Bhaidani 65

Hi Experts,

I am one Dynamics 365 Customer Engagement. 

I have installed Dynamics 365 App for Outlook following the steps suggested in the below blog.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/dynamics-365-app-outlook-user-s-guide

Still I don't see the Dynamics 365 App for Outlook in my Outlook App.

Does anybody know the reason to this issue?

Or anybody ever faced this issue?

Thanks in advance for helping out.

Regards,

Parth Bhaidani

*This post is locked for comments

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Unable to see Dynamic 365 button in the Outlook App while using Dynamics 365 app for outlook

    Hi

    Please make sure the following requirements are met

    ScreenClip-_5B00_135_5D00_.png

    ScreenClip-_5B00_135_5D00_.png

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook

    Hope this helps

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at
    RE: Unable to see Dynamic 365 button in the Outlook App while using Dynamics 365 app for outlook

    Hi,

    Verify the below

    1. Can you check if the Server Side Sync was successfully enabled for that user?

    2. Can yo check if D365 App for Outlook status shows 'Added to Outlook' in D365 Under Settings > Dynamics 365 App For Outlook

    Can you share screenshots?

    At times, it is also possible that it appears in the ellipses menu as shown below - Have you tried looking it there?

    d365AFO.png

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