Dynamics Community Forum Thread Details

What would cause Dynamics to uninstall/break like this?

I’m trying to figure out what is causing this problem and hope you can help.

This is what’s going on:

1. I install the Dynamics client (either 7FP1 or 2011) and verify that everything is working properly.

2. I switch over to other software on the workstation (that also uses Crystal components) to print reports and it prompts for Dynamics installation, which results in: Error 1706 no valid source could be found… (apparently from not having the installation media)

3. Either Ok or Cancel that dialog and the report generates as it should.

4. Now starting Dynamics produces a “Microsoft Dynamics has encountered a problem and needs to close." The only fix for this is to completely uninstall/reinstall the Dynamics client.

I used Process Monitor to trace it to Solomon.Kernel.dll which had been removed from the GAC (c:\windows\assembly). I set up a system file access audit to verify that the DLL file is deleted by GacUtil at the time I try to print the report. Any idea why Dynamics would start GacUtil and remove installed components like this?

Thank you.

-Lance

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