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We have a client who while posting a manual payment in PM crashed the system.
When the computer recovered, he continued to work and did tell anyone of the issue.
Many days later (likely over 2 weeks) he complained that the transactions were missing from the reports. We started to investigate and determined that there were duplicates in the OPEN and HISTORICAL for this vendor. After considerable research we determined that the Checklinks had not repaired anything so the decision was to remove the transactions from the OPEN tables.
Logic was that the payment (manual check) had been made, the vendor had the money so no going back on that.
Challenge is that when we did this - the records appear in the vendor historical aged reports now, however the manual payment is no where to be found in the system.
We have been able to piece together the details of the manual payment, however, we do not want to 're-enter' the transaction - DO WE - maybe we do we are not clear on what to do?
This is where we turn to the community to ask for help.
We have a manual payment that is not showing up in the bank reconciliation module, it is not showing in the vendor tables, it is however showing as attached to the vendor invoices that it was first entered to be paid.
At this point the client is prepared to pay additional to get this done - if there is someone that can - with the details we can provide - develop a script to get the data entered into the system the client - through our company is willing to pay for this service.
If you are capable of doing this and are interested please send me a private email - do not post on this message board your details.
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