Hi. I am running CRM 2015 (7.0.1.129) (DB 7.0.1.129) on Windows Server 2012 Standard R2. I have Office 2013 installed on my Server. I do NOT have the Outlook CRM Client installed on my server.
I have a laptop running Windows 7 Professional installed. On the laptop I have the Outlook CRM Client installed (7.1.0001.3113). I also have Office 2013 installed on my laptop with all the latest updates applied.
Over the years I have had nothing but problems with the Outlook CRM client but it had been working well for the last month or so.
This morning I downloaded and installed Windows Server 2012 Standard R2 and Office 2013 updates on my server.
After I rebooted the server as I was advised to do to complete the update I found that I could no longer use the Outlook CRM Client as I got the following cannot authenticate user error message:
The "we cannot authenticate your credentials" is the most common error that I have had with the Outlook CRM Client over the years and the posts about checking the time on the server and the laptop as well as clearing information stored about CRM in the Credentials Manager never seem to help.
At this point I could access CRM from both the server and the laptop by using the browser client but NOT from the Outlook Client.
I went and manually uninstalled each and every update that had today's date on it (maybe 70 or more) and rebooted the server.
I then rebooted my laptop and found that I could once again run the CRM Outlook Client from my laptop.
I have no idea which update caused the "we cannot authenticate your credentials" but it sure seems like one of them did.
My question is, is it a best practice to never install Windows Server and Office 2013 Updates on the server?
Thoughts?
Thanks,
Rick Bellefond
RB Data Services
