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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Running HQ Client on a...
Microsoft Dynamics RMS (Archived)

Running HQ Client on a different PC from different site?

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Posted on by Community Member Microsoft Employee

Hi, 

I am trying to manage HQ Client to be more reliable to upload and download data 100% accuracy.

Problem is, lot of time, HQ Client goes off not uploading the data. If no one at the Store side, I won't be able to get the HQ Client to be on untill I have to wait till someone to be at the store.

So I was thinking about run a VM for separate machine only for HQ client at our HQ Server site.

Then I will need to open a SQL port for store level to transfer the data. 

Would this be reliable for speed? and safe way to do it?

When refreshing is very difficult when someone's using the computer.

Any other idea would be great!

Thanks!

*This post is locked for comments

  • Suggested answer
    archelle16 Profile Picture
    archelle16 1,735 on at
    RE: Running HQ Client on a different PC from different site?

    We have actually tried running both HQ client and HQ server on the same machine, we only had to open a port in the server configuration and connect the client through its ip address. It is working fine as long as the internet connection is stable. Remember that RMS do not rollback transactions when connections were lost.

    Another idea we have come up is to replicate the store database directly to your local server or any other server that do not requires internet connection (sync). This idea is possible, provided that the db replication is successful.

    Also, if the above seems too impossible, the other workaround we have tried it to back up our store db and manually carry till you reach the HQ lol, the idea seems physically and mentally ill (haha) but, hey, the target is to get the data in sync :D

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Running HQ Client on a different PC from different site?

    Hello Danny,

    Thank you for your question.

    Please note that we do not support running HQ Client from outside the store it provides the HQ connection for.

    If you are having issues, I would recommend simply moving the program to a different machine at the location.

    Thank you,

    Scott Wardzinski

    Microsoft Dynamics RMS & POS Support Engineer

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