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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Submitted time-sheets ...
Microsoft Dynamics AX (Archived)

Submitted time-sheets not shown up in approvers' queue

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Posted on by Community Member

Hi All,

My company has just migrated to Microsoft Dynamics AX 2012 R3. I was assigned to enter all workers/positions profiles as advised by my supervisor. All data entries like department number, reports-to (i.e. who review & approve employee's timesheets), email address, etc. are verified correctly & all positions are shown in 'time-sheet hierarchy' correctly. The timesheet workflow is also created by someone else, but it seems to work well I guess because now all employees can enter their timesheets & submitted their timesheets. However for some unknown reason, several approvers cannot see their subordinates' timesheets (in Timesheets for my review) even thought these timesheets have already submitted & their status are 'in-review'. 

I checked worker/position profiles of all employees to make sure all of them were set up in the same way. But I don't know what causes this situation.

Please advise me!

Thanks

Thai

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  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Submitted time-sheets not shown up in approvers' queue

    Thanks so much Andre. Following your instruction, I found that there are several 'Stopped' timesheet workflows, then I resumed. They didn't work & back to the inquiry screen again. Then I Recall them & re-submit these timesheets. This time they work. Now all approvers can see their subordinates' timesheets.

    Thanks a lot Andre!

    Thai

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 298,959 Super User 2025 Season 2 on at
    RE: Submitted time-sheets not shown up in approvers' queue

    Hi Thai,

    Please check the Workflow History form in Home > Area page > Inquiries if there are stopped workflows. If the submitted timesheets are still in pending state, then check if the workflow batch is running correctly and there are working batch servers configured.

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