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RMS creating extra batches in POS stations

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Posted on by CapitolDrugs

Does anyone know why RMS would continually create extra batches in a single POS station? This is happening quite a bit and I am constantly having to use the procedure outlined on Customer Source to eliminate the extra batches. One time it did it when the manager was trying to print the z report. The z ended up in a batch all by itself. It has even done this during the day, knocked us out of the current batch and opened a new one. I'm glad that I had experience with putting it back to the batch that I wanted it to be, but it concerns me that this is happening so much. Any help would be appreciated.

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Community Member Microsoft Employee on at

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RE: RMS creating extra batches in POS stations

Hi CapitolDrugs,

The first thing I would look at is your system (RMS Administrator) setup for Offline? If it is then I would suspect you have a network issue that needs to be addressed ASAP. If this is not the case please provide me with the Operating System - Version of RMS and I will try a re-create your issue.

Thanks

Shawn