Real Time Service not working in AX 2012 R2

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Posted on by alphaprolix

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I am trying to configure AX 2012 R2, Real time service (not the web service) but during inventory lookup request from POS, it gives an error at POS

error number: 13010 could not connect to the transaction service,

I've checked the event log, which shows the below details:

LSRetailPosis.TransactionServices.InvokeMethod: System.ServiceModel.ProtocolException: You have tried to create a channel to a service that does not support .Net Framing. ---> System.IO.InvalidDataException: Expected record type 'PreambleAck', found '46'.

Below are my retail headquarter settings:

1. Firewall is completely off.

2. RTS conguration:

Server:AX12-Test

Port:1239

Protocol:net.tcp

Passphrase: i have tried all possbile passphrases.

language: en-us

Realtime service version: AX 2012 R2

3. Service is listening on the 1239 port number.

4. As soon as i click inventory lookup atp pos error appears: error number: 13010 could not connect to the transaction service,

5. then i looked into the eventlog which showed the following error:

6. Below is the transaction service configuration file setting:

<?xml version="1.0" encoding="utf-8"?>

</appSettings>

</startup>

<system.diagnostics>

</listeners>

</source>

</sources>

</system.diagnostics>

</configuration>

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I met the same problem.

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asif.sanaullah 470 on at

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I met the same problem, anyone knew the Solution?

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Muhammad Harris 51 on at

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I am facing the same issue!!!

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I wrote a blog on this. Check blog.wilbrink-erpconsultancy.nl. Be sure that the AOS configuration and the port connections in AX2012, IIS and the configuration file are equal. In the standard instance port 808.

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Hi

I have seen this as well

I am working on a AX2012 R2 CU6, I found that when I had configured my AOS connection in the registry and connect with the above value for the Object server empty, everything worked

When I add the value for the object server the RTS failed

For now I just leave the value empty and let the default setting for the BC be the one the RTS uses

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sathik basha syed a... on at

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I encounter the same problem.

I google a lot could not find the problem. Finally I find the cause of it.

In my case the problem was from the certificates.

I installed two certificates in the one ‘Common name’

So, I removed the incorrect certificate and restart the web site ‘CommerceDataExchangeRealtimeServiceWebsite’ in the IIS. Then it’s started working.

------------------------------------

Here are the Steps

---------------------------------

To find the Duplicate certificates please follow the steps

Start -> Run -> mmc -> Enter

This will open the ‘Console Root’ window

Then Click –File -> Add or remove snap in->

Select ‘Certificates’ then click Add -> computer account -> Next -> Finish

Click OK to open the ‘Certificates’ Window

Expand the Certificate tree - > Personal -> Certificates

There should only be two certificates One from Default and other is added for Dynamics SSL.

You can cross check it with IIS -> Certificates

Remove the Duplicates which has common name. (to know the ‘common name’ Double click on the certificate and go to Details -> Subject

CN = tempCerti

If your certificates has the same common name then It will lead to the above Error

Expand ‘Trusted Root Certification Authorities’ -> Certificates

Follow the same step to find the duplication and remove the unnecessary

Once Done  Restart the website under ‘CommerceDataExchangeRealtimeServiceWebsite’

Exit the POS application and open it.

Check the Transaction Services by Inventory Lookup or Return transaction.

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Hi

I faced the same issue and the problem was with the port number used by RTS service.

Below are the steps:

Stop Real time service

Update the net.tcp port number from 808 to 811

reset IIS (iisreset command in command prompt)

Update the port number in AX --> Real time service profile

push N-1090 & N-1110 job

start Real time service

re-start Retail POS

Then the RTS started functioning.

Regards / Joseph Joy

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